Refund & Cancellation Policy

Effective Date: August 17, 2026

AM Marketing Agency LLC (“AM Marketing,” “we,” “us,” or “our”) is committed to maintaining clear and transparent billing, cancellation, and refund practices.

This Refund & Cancellation Policy applies to consulting services, strategy sessions, monthly advisory services, and project-based engagements purchased from AM Marketing Agency LLC.

Consultation Cancellations

Clients may cancel or reschedule a scheduled consultation by contacting us at least 24 hours before the scheduled appointment time.

When proper notice is provided, the client may:

Reschedule the consultation at no additional charge, or
Request a refund for an eligible prepaid consultation

Consultations canceled with less than 24 hours' notice may be considered non-refundable because the scheduled time was reserved specifically for the client.

Missed Appointments

If a client does not attend a scheduled consultation and does not provide advance notice, the consultation fee may be considered earned and non-refundable.

We may, at our discretion, allow the consultation to be rescheduled.

One-Time Consulting Services

For prepaid consulting services that have not yet begun, clients may request cancellation and a refund before work begins.

Once consulting work has begun, refund eligibility will depend on the amount of work already completed.

If only part of the agreed service has been completed, AM Marketing Agency LLC may issue a partial refund representing the portion of the service that has not yet been performed.

Amounts attributable to consulting work already performed are generally non-refundable.

Project-Based Engagements

Project engagements may include research, analysis, meetings, planning, written recommendations, strategic development, or other consulting work.

If a client cancels a project after work has begun:

The client remains responsible for services already performed
Completed work is non-refundable
Any unused prepaid amount attributable to work that has not yet been performed may be eligible for refund
Any specific cancellation terms contained in a signed proposal, statement of work, or service agreement will also apply

Monthly Advisory Services

Monthly advisory services are billed according to the billing schedule disclosed at the time of purchase or in the applicable agreement.

Clients may cancel future recurring advisory services by contacting AM Marketing Agency LLC before the next scheduled billing date.

Cancellation prevents future recurring charges after the effective cancellation date.

Payments for a billing period that has already begun are generally non-refundable once consulting availability, meetings, analysis, or advisory services have been provided or reserved for that period.

Where appropriate, AM Marketing Agency LLC may issue a partial refund for unused services at its discretion.

How to Cancel Recurring Services

To cancel a recurring consulting or advisory service, contact us using one of the following methods:

Email: ammarketingagencyquestions@gmail.com
Phone: 1-800-319-1186

Please include:

Your name
Business name
Email address associated with the account or engagement
Service you wish to cancel

We will confirm the cancellation after the request has been processed.

Refund Requests

Refund requests should be submitted as soon as possible after an issue arises.

To request a refund, contact:

Email: ammarketingagencyquestions@gmail.com
Phone: 1-800-319-1186

Please provide:

Your name
Business name
Date of purchase
Amount charged
Service purchased
Reason for the refund request

We may request additional information necessary to locate the transaction and evaluate the request.

Refund Review

Refund requests are reviewed based on:

The type of service purchased
Whether consulting work has begun
The amount of work already completed
Whether scheduled consulting time has already been reserved or provided
The terms presented at the time of purchase
Any applicable proposal, invoice, statement of work, or service agreement

We aim to respond to refund requests within 5 business days.

Approved Refunds

Approved refunds will generally be returned to the original payment method used for the transaction.

After AM Marketing Agency LLC submits an approved refund, the time required for funds to appear in the client's account depends on the payment processor and the client's financial institution.

AM Marketing Agency LLC does not control bank or card-network processing times after a refund has been submitted.

Duplicate or Incorrect Charges

If you believe you were:

Charged more than once for the same service
Charged an incorrect amount
Charged for a service you did not authorize

Please contact us immediately.

We will review the transaction and correct confirmed billing errors promptly.

Billing Questions and Disputes

We encourage clients to contact AM Marketing Agency LLC directly before initiating a dispute with their bank or card issuer.

Many billing concerns can be resolved quickly by reviewing the transaction, engagement, invoice, or service history.

Email: ammarketingagencyquestions@gmail.com
Phone: 1-800-319-1186

Services Already Performed

Consulting services are primarily based on professional time, analysis, strategic guidance, meetings, and intellectual work.

Once those services have been provided, the corresponding portion of the fee is generally non-refundable.

This does not limit any rights a customer may have under applicable law.

Company-Initiated Cancellation

If AM Marketing Agency LLC cancels a prepaid consultation or engagement before the applicable services are provided, the client may choose either:

Rescheduling, where appropriate, or
A refund of the amount paid for services that were not provided

No Guarantee of Results

Refund eligibility is based on whether the agreed consulting services were provided, not on whether a particular business outcome occurred.

AM Marketing Agency LLC does not guarantee revenue, sales, leads, customer acquisition, advertising performance, profitability, or any other specific business result.